TicketNest Refund Policy
Clear, fair and transparent refund guidance for tickets, subscriptions, memberships, digital products and other purchases made through TicketNest.
Last Updated: 05/07/2026Important Summary
TicketNest is a platform that connects customers with event organisers, vendors and service providers. Refund eligibility may depend on the type of product purchased and the terms set by the organiser or vendor.
1. Event Tickets
Refunds for event tickets are generally determined by the event organiser’s refund policy. Before purchasing a ticket, customers should review the event details, date, venue and refund terms carefully.
Unless stated otherwise by the organiser, tickets may be non-refundable once purchased, especially where access codes, QR tickets or digital tickets have already been issued.
2. Cancelled or Postponed Events
If an event is cancelled, TicketNest or the organiser will communicate the available options, which may include a refund, credit, replacement ticket or transfer to a new event date.
If an event is postponed, tickets may remain valid for the new date unless the organiser confirms otherwise.
3. Digital Products, Gift Cards and Subscriptions
Digital products, gift cards, vouchers, memberships and subscriptions are usually non-refundable once delivered, activated, redeemed or used.
If a code, voucher or digital item is proven to be invalid before use, customers should contact TicketNest support for review.
4. Duplicate or Incorrect Purchases
If you accidentally purchased the wrong item or made a duplicate payment, please contact us as soon as possible. We will review the request, but approval is not guaranteed if the ticket, code or service has already been used, scanned, redeemed or activated.
5. Processing Time
Approved refunds are normally processed back to the original payment method. Bank and payment provider timelines may vary, but refunds generally take 5–10 business days after approval.
6. Service Fees and Charges
Service fees, processing fees, convenience fees or payment gateway charges may be non-refundable unless required by law or specifically approved by TicketNest or the relevant organiser.
7. Chargebacks
Customers are encouraged to contact TicketNest support before initiating a chargeback. This allows us to review the issue quickly and assist where possible.
Fraudulent or abusive chargebacks may result in account restrictions or refusal of future services.
8. How to Request a Refund
To request a refund review, please contact TicketNest with your order number, full name, email address and reason for the request.
9. Policy Updates
TicketNest may update this Refund Policy from time to time. Any changes will apply to purchases made after the updated policy is published.
