CONTACT TICKETNEST

Need help? Contact the right team.

For faster support, please use the correct contact option below. TicketNest will never ask for your password, OTP, card PIN, or full banking details.

Security Notice

Beware of fake TicketNest agents. Only use the official contact details listed on this page.

Best for urgent help, ticket questions, event access issues and general support.

For general questions, partnerships, organiser enquiries and platform support.

For refunds, disputes, cancelled events, payment issues or unresolved concerns.

Before contacting us

For ticket issues

Please include your order number, event name and the email used during checkout.

For organiser support

Please include your organiser name, event title and the issue you need help with.

For payment disputes

Please include proof of payment, amount paid, transaction date and order details.

Use your TicketNest account to view your orders and ticket downloads.

Apply as an organiser or get help setting up your event page.

Talk to us about QR payments, vendor payments and event cashless solutions.

SUPPORT HOURS

Support is prioritised for active events, payment issues and urgent ticket access problems.

General Support: Monday – Friday

Event Day Support: Prioritised during active events

Response Time: Usually within 24–48 working hours