We're here to help resolve any concerns.
At TicketNest we value every customer, organiser and vendor. If something hasn't gone as expected, let us know and we'll investigate it as quickly and fairly as possible.
Ticket Issues
Problems with ticket purchases, duplicate tickets, missing tickets or QR code issues.
Payment Problems
Failed payments, duplicate charges, incorrect amounts or payment verification queries.
Refund Requests
Questions regarding event cancellations, organiser refunds or eligible ticket refunds.
Event Complaints
Issues experienced during an event including venue concerns or organiser-related complaints.
Account Issues
Problems accessing your TicketNest account, password issues or profile concerns.
Report Misconduct
Report fraudulent activity, abuse, inappropriate behaviour or policy violations.
How we handle complaints
Submit
Send us your complaint with as much detail as possible.
Review
Our support team investigates the matter and contacts all relevant parties.
Resolution
We provide feedback and work towards a fair and transparent outcome.
Follow Up
If required, we continue working with you until the matter is resolved.
Need to submit a complaint?
Please include your order number, event name, organiser if applicable, and a detailed description of the issue to help us investigate quickly.
