Questions? We’ve got answers.
Find answers about buying tickets, selling events, cashless payments, refunds, QR scanning and TicketNest accounts.
Buying Tickets
How do I buy tickets on TicketNest?
Select an event, choose your ticket type, complete checkout and your ticket will be sent to your email.
Where do I find my ticket after purchase?
Your ticket is emailed to you. You can also view your purchased tickets from your TicketNest account.
Do I need to print my ticket?
No. You can show the QR ticket on your phone at the entrance.
Organisers
How do I become an organiser?
Apply through the organiser page. Once approved, you can create events and start selling tickets.
Can I scan tickets at the gate?
Yes. TicketNest supports QR ticket scanning for faster check-ins.
When do organisers get paid?
Payouts are processed after the event, once ticket sales and any related event checks are completed.
Cashless Payments
What is TicketNest Cashless?
TicketNest Cashless allows attendees to make payments at events without using physical cash.
Can vendors accept cashless payments?
Yes. Vendors can accept payments using the supported TicketNest cashless flow.
Can customers request unused balance back?
Yes, depending on the event rules and cashless setup, customers can request withdrawals or refunds of unused funds.
Refunds
Can I get a refund for my ticket?
Refunds depend on the organiser’s refund policy. Some events may allow refunds, while others may not.
What happens if an event is cancelled?
If an event is cancelled, TicketNest and the organiser will provide guidance on refunds or next steps.
Accounts
Do I need an account to buy tickets?
You may be able to checkout as a guest, but creating an account makes it easier to manage tickets and purchases.
I lost my ticket email. What should I do?
Log into your account to view your orders, or contact TicketNest support for assistance.
