Your privacy matters.

1. Information We Collect

We may collect personal information you provide when creating an account, buying tickets, registering as an organiser, contacting support or using TicketNest services.

• Name, email address and phone number.
• Account login details.
• Ticket purchase and order history.
• Event registration information.
• Payment confirmation and transaction references.
• Device, browser and website usage information.

2. How We Use Your Information

Your information helps us operate TicketNest safely and efficiently.

• To process ticket purchases and deliver digital tickets.
• To manage user accounts and organiser profiles.
• To provide customer support.
• To prevent fraud, abuse and unauthorised access.
• To improve website performance and user experience.
• To send important event, payment or account notifications.

3. Payments

TicketNest uses trusted payment service providers to process payments securely. We do not store your full card number, card PIN or banking passwords.

4. Organisers & Events

When you buy a ticket, selected order and attendee details may be shared with the relevant event organiser for ticket validation, event access, reporting and event communication.

Organisers are required to handle attendee information responsibly and only use it for legitimate event-related purposes.

5. Cashless Services

If TicketNest Cashless is used at an event, we may process wallet balances, top-ups, vendor payments, refunds and transaction records.

• Cashless activity may be used to verify payments.
• Refund or withdrawal requests may require identity verification.
• Vendor transactions may be recorded for reporting and settlement.

6. Sharing Your Information

We do not sell your personal information. We may share information only where necessary to provide our services.

• With payment processors for secure transactions.
• With event organisers for ticket validation and event management.
• With technical service providers who help operate the platform.
• With authorities where required by law or to prevent fraud.

7. Cookies

TicketNest may use cookies and similar technologies to support secure login, checkout, analytics, website performance and personalised browsing.

You can manage cookies through your browser settings, but disabling cookies may affect some website features.

8. Data Security

We use reasonable technical and organisational measures to protect your information against unauthorised access, loss, misuse or alteration.

No online platform can guarantee absolute security, but TicketNest continuously works to improve platform protection.

9. Your Rights

You may request access, correction or deletion of your personal information, subject to legal, operational and fraud-prevention requirements.

To make a privacy request, contact TicketNest using the details below.

10. Contact Us