Effective Date: 10 September 2026
Last Updated: 10 September 2026
Ticket Nest respects your privacy and is committed to protecting the personal information of users of the Ticket Nest mobile application and related services.
This Privacy Policy explains what information may be collected when you use the Ticket Nest mobile application, how that information is used, and the choices available to you.
By using the Ticket Nest mobile application, you acknowledge the practices described in this Privacy Policy.
When you create or use a Ticket Nest account, we may collect:
We only collect information reasonably necessary to operate, secure and improve Ticket Nest and provide the services requested by users.
Ticket Nest allows users to sign in to their Ticket Nest account. Authentication information is used to securely identify users and provide access to account-specific features such as purchased tickets, orders, notifications and organiser functionality where applicable.
Authentication tokens may be securely stored on the user's device to maintain an authenticated session.
Ticket Nest may offer biometric authentication, such as fingerprint or facial authentication, on supported devices.
Biometric authentication is performed by the operating system and security hardware of the user's device. Ticket Nest only receives confirmation as to whether authentication was successful.
When you purchase or obtain tickets through Ticket Nest, information relating to the transaction may be processed and stored, including:
This information is used to provide tickets, maintain order history, facilitate event entry and assist with customer support.
Ticket purchases may be completed through Ticket Nest's website-based checkout and payment services.
Payment transactions may be processed by third-party payment service providers. Depending on the payment method selected, those providers may collect information necessary to process the transaction.
Ticket Nest does not intentionally store complete payment card numbers within the mobile application.
Ticket Nest uses push notification technology, including Firebase Cloud Messaging, to deliver relevant notifications to users.
This may include notifications concerning:
A device or push-notification token may be generated and associated with your Ticket Nest account in order to route notifications to the correct device.
Ticket Nest allows users to follow participating event organisers. When you follow an organiser, Ticket Nest may record the relationship between your account and that organiser so that relevant event information and notifications can be provided.
Approved event organisers may have access to additional functionality through Ticket Nest, including:
Access to organiser functionality is restricted to accounts authorised to use those features.
Ticket Nest may share information where reasonably necessary to provide its services, including with:
Ticket Nest may rely on technologies and services provided by:
These third parties may process information according to their own privacy policies and terms.
Ticket Nest uses reasonable technical and organisational safeguards designed to protect personal information against unauthorised access, alteration, disclosure or loss.
These measures may include authenticated access, encrypted network communications, secure authentication tokens and access controls.
We retain personal information for as long as reasonably necessary to:
Users may request deletion of their Ticket Nest account and associated personal information, subject to information that Ticket Nest is legally or legitimately required to retain.
Certain transaction, accounting, fraud-prevention or legal records may need to be retained even after an account deletion request has been processed.
Ticket Nest is not specifically designed for young children. Where age restrictions apply to particular events, users are responsible for complying with the organiser's stated requirements.
Some technology and service providers used by Ticket Nest may process or store information outside Namibia.
Where information is processed internationally, Ticket Nest seeks to use service providers and safeguards appropriate to the nature of the information and applicable legal requirements.
Depending on applicable law, users may request:
Users can also manage notification permissions and biometric authentication through their device or application settings.
Ticket Nest may update this Privacy Policy when our services, technology, legal requirements or privacy practices change.
The latest version will be made available through our website or application.
Ticket Nest
Namibia
General enquiries:
info@ticketnest.com.na
Complaints and privacy enquiries:
complaints@ticketnest.com.na
Website:
ticketnest.com.na